Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods.
Should you need to return any item to us for any reason please
contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods
Please return goods unused and in original packaging in perfect
condition for resale within 14 days of receipt. We recommend
obtaining proof of postage. A full refund minus the shipping costs
will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when
returning unwanted goods.

Faulty Goods
If any of the goods are faulty we will either refund the cost amount
in full or send you a replacement free of charge.

Exchanging goods
If you would like to exchange any items please contact us and we
will do our best to get your exchanged items to you. Please be
aware that you are responsible for the cost of sending the unwanted
item back to us and also the shipping costs for sending out the
exchange item.

Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within
7 working days from the date you received your order. To cancel
your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not
been dispatched we will happily take payment of the extra items
and send all items out together. If your order has already been
dispatched we cannot add anymore items and you will be required
to place an additional order.

Will any return costs be refunded?
If you return something because of an error on our part or because
it’s damaged or defective, we will refund any charges incurred in
returning the item to us (either by a personalised pre-paid return
label or by refunding your return postage costs – up to 2nd class
postage only).
We’ll check all items returned as damaged or defective. In the event
we find no fault, we reserve the right to re-charge you for the item/s
and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive
my refund?
We process all refunds to the original card used when you placed
your order. If your card has expired we will send a cheque to cover
any refund costs.

When will I receive my refund?
We action all refunds the same day we receive the goods back and
it can take up to 3 working days for the refund to show on your card.